Business Policy & PROCEDURES & LEGAL TERMS

WHC Global Resources Co., Ltd. (“WHC Global”) is a Thailand-based professional sourcing, procurement, and supply chain consultancy company. With years of industry experience and a strong global network of verified manufacturers, WHC Global is recognized as a trusted partner in the international food and product supply chain.

Sourcing and Procurement Consultancy Policy 

1. Scope of Services

WHC Global provides:

• Global product sourcing and Procurement

• Supplier verification and factory inspection

• Negotiation and coordination

• Export and logistics consultation

• Trade and payment facilitation

"WHC Global acts strictly as a consultant and procurement coordinator, not as the manufacturer."

2. Engagement Process

1. Customer submits inquiry

2. WHC Global provides quotation and procedures

3. Customer confirms and accepts terms

4. WHC issues Proforma Invoice (PI)

5. Work begins upon payment received

3. Consultancy & Sourcing Fees Policy

• All consultancy and sourcing fees are strictly non-refundable

• Fees cover business trips, supplier engagement, inspections, and operational costs

• WHC Global will only commence work after payment is received

4. Product Confirmation & Acceptance

Once the Customer confirms:

• Quotation/ Price

• Product specifications, Packaging and lead time

"The Customer is deemed to have fully accepted all product details."

WHC Global shall not be responsible for:

• Change of decision by customer

• Dissatisfaction after confirmation

• Claims regarding specifications after approval

Such claims shall not constitute grounds for refund or dispute

5. Payment Policy

• All payments must be made in advance via bank Telegraphic Transfer (MT-103), QR Scan, Payment Link (Thailand Platform), Credit/ Debit Cards, Wise (Thailand Platform). We not accept LC/SBLC payment terms.

• WHC Global will only proceed after payment received.

• All our Thailand manufacturer, producers and suppliers require upfront or cash payment only.

6. Refund Policy

• Consultancy and sourcing fees are non-refundable under any circumstances

• Refunds apply only to deposit or advance payments for goods, subject to review

To request a refund:

• Submit full details and supporting documents

• Email: admin@whc-global.com

"WHC Global will review each case and reserves full discretion to approve or reject the request."

Refund requests based on:

• Change of mind

• Dissatisfaction

• Misunderstanding

Notes: will not be accepted

Approved refund requests will be processed, and payment will be made within thirty (15-20) working days from the date of approval.

7. Chargeback Protection

All payments are considered authorized and final.

Customers agree not to initiate chargebacks without prior written communication.

In case of unjustified chargeback, WHC Global reserves the right to:

• Suspend services immediately

• Terminate cooperation

• Submit evidence to banks and authorities

• Claim damages and impose penalty up to 15%

8. Limitation of Liability

WHC Global shall not be liable for:

• Government regulations or enforcement

• Customs restrictions

• Logistics delays or port congestion

• Events beyond control

9. Penalty Clause

  If the Customer breaches agreement, WHC Global may:

• Claim full financial losses

• Impose penalty up to 10–15% of transaction value

10. Dispute Resolution & Governing Law

• Disputes shall first be resolved amicably

• If unresolved, arbitration under Thailand law

• Arbitration decision is final and binding

11. Acceptance of Terms

By making payment or engaging WHC Global, the Customer confirms full acceptance of all terms stated herein.

“ALL CONSULTANCY AND SOURCING FEES ARE NON-REFUNDABLE UNDER ANY CIRCUMSTANCES.”

"All WHC Global business policies stated herein shall be governed by and construed in accordance with the laws of the Kingdom of Thailand, including the Thai Civil and Commercial Code and the Electronic Transactions Act B.E. 2544."

1. Confirmation of Order

Once the Customer has confirmed:

• Quotation

• Product specifications, packaging, and supplier details

The order shall be deemed final, binding, and legally enforceable.

No cancellation, modification, or withdrawal is allowed without written approval from WHC Global.

2. Order Commitment

Customer is fully committed to proceeding with the transaction.

Any delay, refusal, or withdrawal after confirmation may result in:

• Financial losses

• Operational disruption

WHC Global reserves the right to claim damages.

3. Payment Terms 

(Telegraphic Transfer (MT-103), QR Scan, Payment Link, Credit/ Debit Cards, Wise Payment.

Unless otherwise agreed:

• 50% Deposit upon confirmation and sign and seal Sales & Purchase agreement (SPA)

• 40% Payment upon goods inspections with CCIC Surveyor and received full set export documentation 

• 10% Balance after release of original non negotiable Bill of Lading (B/L)

Failure to comply will result in:

• Suspension of shipment

• Delay of delivery

• Cancellation without refund

4. No Cancellation & No Refund

Once the order is confirmed:

• The order cannot be cancelled

• All payments are non-refundable

This applies even if:

• Customer changes decision

• Market conditions change

• Customer fails to import or arrange logistics

5. Product Responsibility

Products are sourced based on confirmed specifications.

WHC Global shall not be responsible for:

• Subjective dissatisfaction

• Market resale performance

• Expectation mismatch after approval

6. Inspection Clause (CCIC / Third Party)

Inspection shall be conducted by:

• CCIC Thailand 

• Agreed third-party

Inspection results are final and binding.

No claims accepted after:

• Inspection approval

• Shipment completion

7. Chargeback Protection

All payments are final and authorized.

Customer agrees not to initiate chargebacks.

In case of dispute or chargeback:

• WHC may suspend services

• Terminate agreement

• Claim damages up to 15%

• Take legal action

8. Penalty Clause

• Late payment: 0.1% per day

• Order cancellation or breach: up to 15% of total value

9. Sales & Purchase Agreement (SPA)

WHC Global will prepare SPA after confirmation.

Failure to sign does not affect order validity.

Confirmation via:

• Payment

• Email

• Message

shall be considered legally binding

10. Refund Policy

• Payment are non-refundable under any circumstances

• Refunds apply only to deposit or advance payments for goods, subject to review

To request a refund:

• Submit full details and supporting documents

• Email: admin@whc-global.com

"WHC Global will review each case and reserves full discretion to approve or reject the request."

Refund requests based on:

• Change of mind

• Dissatisfaction

• Misunderstanding

Notes: will not be accepted

Approved refund requests will be processed, and payment will be made within thirty (15-20) working days from the date of approval.

11. Limitation of Liability

WHC Global is not liable for:

• Government actions

• Customs issues

• Logistics delays

• Force majeure

12. Dispute Resolution

• Negotiation first

• Arbitration under Thailand law

• Final and binding

"All WHC Global business policies stated herein shall be governed by and construed in accordance with the laws of the Kingdom of Thailand, including the Thai Civil and Commercial Code and the Electronic Transactions Act B.E. 2544."